Team Member Job Description

Organizational Imperatives: The factors that define and truly differentiate this position from all other positions; what absolute, unique things should this position fulfill that no other does:

Responsibilities of a Front of House Team Member:

  • Regularly exhibit Rob’s Core Values

  • Use food safety best practices

  • Proactively use the CORE 4 when interacting with guests and others

  • Maintain a clean environment and workspace

  • Confidently and Accurately take orders on the POS and iPOS

  • Arrive on time and consistency to scheduled shifts

  • Maintain an accurate availability through HotSchedules

  • Proactively use elevated language when serving guests and other Team Members

  • Efficiently handle cash, when necessary.

  • Work with hustle and intentionality when serving guests

  • Ensure all food orders are being made to recipe

  • Maintain a clean appearance and uphold uniform guidelines

  • Maintain clear communication with Team Members and Leadership

    Responsibilities of a Back of House Team Member:

  • Regularly exhibit Rob’s Core Values

    1. Use food safety best practices

    2. Maintain a clean environment and workspace

    3. Ensure all product is made to recipe

    4. Arrive on time and consistency to scheduled shifts

    5. Maintain an accurate availability through HotSchedules

    6. Efficiently handle cash, when necessary.

    7. Work with hustle and intentionality when serving guests

    8. Maintain a clean appearance and uphold uniform guidelines

    9. Maintain clear communication with Team Members and Leadership

    Success Factors and Matching Measurements:

    How will you know this position has been successful? We will know the Team member is successful upon attaining the following:

  • 100% Order Accuracy

  • 100% Attentive and Courteous CEM Scores

  • Elite food safety score

  • Completion of Safety and Security Required Course

    Behavioral characteristics:

    What specific behaviors should a person in this position have in order to achieve success? The Team Member should have the following skills:

  • Ability to multi-task

  • Prioritization

  • Troubleshooting

  • Strong communication skills

  • Integrity

  • Ability to receive constructive criticism

  • Enthusiastic and passionate and about our Core Purpose at RRM

  • Has pleasant personality and delightful to work alongside

  • Team Player

  • Able to express their thoughts and ideas clearly, directly and honestly.